Privacy Policy

Last updated: 2026-09-04 · Version 2026-09-04

1. Introduction

This Privacy Policy explains how Halemere ("Halemere," "we," "us," or "our") collects, uses, shares, and protects information when you use our home maintenance management application and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy. This policy is incorporated into, and forms part of, our Terms of Service.

2. Information We Collect

Information you provide

  • Account information: your email address and password (stored as a salted hash, never in plain text) when you create an account.
  • Property and maintenance data: information you enter about your properties, equipment, tasks, maintenance history, contractors, photos, and related records.
  • Payment information: processed and stored by our payment provider, Stripe. We receive limited billing metadata (such as plan, subscription status, and billing dates) but do not store your full card number on our servers.
  • Communications: messages you send us for support or other inquiries.

Information collected automatically

  • Usage and device data: pages visited, features used, browser type, device information, and approximate location derived from IP address, collected through Vercel Analytics.
  • Marketing attribution data: when you first arrive at Halemere, we may record the referring website and any campaign parameters in your browser's local storage (for example, which social platform or search result brought you here). This is attached to your account when you sign up so we can understand which channels are effective; it does not include your browsing activity on other websites.

3. How We Use Your Information

We use your information to:
  • provide, operate, and maintain the Service;
  • process subscription payments and manage your account;
  • generate AI-assisted maintenance schedules, parts suggestions, and replacement recommendations based on the equipment and task data you provide;
  • send service-related communications, such as reminders, receipts, and account notifications;
  • respond to support requests;
  • monitor and improve the functionality, security, and reliability of the Service; and
  • understand which marketing channels drive signups, using the attribution data described above.
We do not sell your personal information, and we do not use your property or maintenance data to train third-party AI models beyond what is needed to generate a response to your own request.

4. Cookies and Similar Technologies

We use browser local storage (not third-party advertising cookies) to remember marketing attribution information as described in Section 2, and we use Vercel Analytics, which relies on privacy-friendly, cookieless measurement rather than persistent tracking identifiers. We do not currently use third-party advertising or cross-site tracking cookies. If this changes, we will update this policy and provide any consent mechanism required by applicable law.

5. How We Share Your Information

We share information with the following categories of service providers ("subprocessors"), each of which is contractually or by policy limited to using your information to provide services to us:
  • Supabase — database hosting and authentication.
  • Stripe — payment processing and subscription billing.
  • Vercel — application hosting and privacy-friendly analytics.
  • Resend — transactional email delivery (reminders, receipts, account notices).
  • Anthropic — AI processing for maintenance schedule generation, parts suggestions, and replacement recommendations. The equipment and task details you enter for these features are sent to Anthropic's API solely to generate the requested output.
  • Google Places — contractor and location search, based on the property address you provide when you use that feature.
We may also disclose information if required by law, to protect the rights, property, or safety of Halemere or others, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your information as required by law.

6. Data Retention

We retain your account and property data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal data within a reasonable time, except where retention is required for legal, tax, or accounting purposes.

7. Data Storage and Security

Your data is stored using industry-standard infrastructure providers, encrypted in transit via TLS. We take reasonable technical and organizational measures to protect your information, including access controls and secure credential storage, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

You may access, update, or delete your account information at any time through the Service, or by contacting us at support@halemere.com. Depending on your state or country of residence, you may have additional rights regarding your personal information, which may include the right to:
  • know what personal information we have collected about you and how it has been used and shared;
  • request deletion of your personal information;
  • correct inaccurate personal information;
  • obtain a portable copy of your personal information; and
  • not be discriminated against for exercising these rights.
We do not sell personal information and do not share it for cross-context behavioral advertising, so there is no "opt out of sale or sharing" mechanism required. To exercise any of these rights, contact us at the email above; we will respond within the time required by applicable law and may need to verify your identity before completing your request.

9. International Users and Data Transfers

The Service is hosted and operated in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.

10. Children's Privacy

The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and version number above and, where appropriate, notify you through the Service or by email and ask you to re-acknowledge the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at support@halemere.com.